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Information on the Right of Withdrawal from a Distance Contract
As a consumer, you have the right to withdraw from a contract concluded in the Online Store within 14 days without giving any reason. The withdrawal period expires after 14 days from the day on which you acquired possession of the item or on which a third party other than the carrier and indicated by you acquired possession of the item.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement (for example, a letter sent by traditional mail or email). You may send your statement, for example:
• in writing to the address: Planownia Sp. z o.o., ul. Karczówkowska 6, 25-019 Kielce;
• electronically via email to: faktury@pranie.pl;
A sample withdrawal form is included in Annex No. 2 to the Consumer Rights Act and also as an attachment to the Online Store regulations.
You may use the sample withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. In the event of withdrawal from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the item back or you have supplied evidence of having sent back the item, whichever is the earliest.
You may use the sample withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. In the event of withdrawal from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the item back or you have supplied evidence of having sent back the item, whichever is the earliest.
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